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1. Shipping
In case of Order Confirmation, the company undertakes to deliver the goods to the address specified by the User within the timeframes established by the shipping service selected by the company and defined during the online sale. The delivery of the purchased products will be considered completed at the time of receipt by the User at the shipping address indicated in the Order.
If the delivery cannot take place due to the absence of the User, the courier will leave a notice with information on the package's location and how to pick it up. The contract will be considered resolved if the delivery does not occur for reasons not attributable to the company within 30 days from the order’s availability. In this case, the company will refund the amount paid, including the shipping costs, within 14 days of the contract resolution.
Please note that shipping costs are the responsibility of the User and will be separately indicated during the checkout process.
2. Returns and refunds
Under Article 52 of Legislative Decree 206/2005, known as the Consumer Code, as amended by Legislative Decree 21/2014, Users have the right to withdraw from the contract without specifying the reason. This right can be exercised within 14 days from the actual receipt of the purchased products, or, in the case of an order for multiple products, from the actual receipt of the last item purchased. Withdrawal can be made through the online procedure or by filling out the return form.
Online Return Procedure:
a. Log into the dedicated section of your account.
b. Select the order from which you wish to return an item.
c. Select the product(s) you wish to return by checking the box next to the product name(s).
d. Add the quantity to be returned (if you need to return more than one product).
e. Request the return.
To meet the deadline, the User simply needs to send the communication related to exercising the right of withdrawal, as indicated above, before the expiration of the withdrawal period.
In accordance with Article 59.1, letter c) of the Consumer Code, the right of withdrawal is excluded for the supply of goods made to measure or clearly personalized. In accordance with Article 59.1, letter e) of the Consumer Code, the right of withdrawal is not exercisable, for hygiene or health protection reasons, on the company’s products if the sealed package has been opened after delivery.
In case of exercise of the right of withdrawal, the expenses incurred by the User for the return of the goods will be borne by the Customer, at a cost of € 14.00 for articles of the categories clothing/ luggage and € 10.00 for accessories category.
By exercising the right of withdrawal, the company undertakes to refund the amount received by the User, excluding shipping costs and delivery/collection costs, within fourteen (14) days from the moment it is informed of the decision of the User to withdraw from the contract. These refunds are made by the same means of payment used by the User for the initial transaction, unless the User expressly indicates an alternative method in the explicit declaration referred to in section 8 of the following General Conditions of Sale.
If you paid by cash on delivery, during the online return procedure, you can choose either credit card or bank transfer as the refund method. If you opt for bank transfer, you will need to provide your bank details (full name of the account holder, IBAN, and BIC). If you paid via Scalapay, the first installment will be refunded, and the following installments will be canceled.
The company reserves the right to suspend the refund of the amount paid by the User until the goods are received by the User or until the User provides proof of having returned such goods to the company, whichever is earlier.
In case of exercising the right of withdrawal, the User will bear the costs incurred for returning the goods. It is understood between the parties that the goods must be returned by the User in substantially intact condition, sealed, without undue delay, and in any case, within fourteen (14) days from the date on which they communicated their withdrawal to the company, at its headquarters, as indicated in Article 1 above. The deadline is met if the User returns the goods before the expiration of the fourteen (14) days period. The substantial integrity of the products is a fundamental condition for exercising the right of withdrawal. We therefore invite you to take care of the products while they are in your possession. Please return the item, including the original packaging, instructions, and any other accompanying documents if available. In any case, the product to be returned must be accompanied by the delivery note received upon delivery. The return shipment label will be sent via email once the return is accepted. It is necessary to print the label and attach it to the package before handing it to the courier.
Where to send the returned goods:
Michelangelo s.r.l.s
Via Cioppo San Vito, 52
83029 Solofra (AV) Italy
Tel: +39 08251831260
Cell: +39 3791826670
Email: info@michelangelocollezioni.it
Note:
All returned items are checked to meet the criteria outlined in the return policy's terms and conditions. Therefore, if the returned items are damaged and/or do not meet the conditions set out in the return policy, the company will return the purchased products to the Customer and charge them the shipping costs.
The right of withdrawal can only be exercised for contracts concluded at a distance or negotiated outside commercial premises (Article 52 of the Consumer Code), and therefore cannot be exercised for purchases made in-store.
3. Size exchange
A size exchange is possible only for a different size, color of the same item (if available), or model (the latter case, only if authorized by the company). The Customer must send a communication and the size exchange form within 3 days of receiving the Products, via email. Customer Service will proceed, once the communication is received, to open a file for the exchange of goods and provide the Customer with instructions on how to return the Products.
The exchange is governed by the following conditions:
- For the exchange to occur correctly, the returned item must be completely intact within its original packaging, totally undamaged, to the email address info@michelangelocollezioni.it or via WhatsApp at +39 3791826670
- Products must be returned in the same box in which they were received, including the unremoved and/or undamaged warranty seal.
- For customers who have not used discounts, the first size exchange is free of charge.
- Size exchanges are not possible for custom-made or clearly personalized items.
For all other exchanges, a fee of 10 € including VAT applies (payment methods available on the website). Note: All returned items are checked to meet the criteria outlined in the return policy's terms and conditions. Therefore, if the returned items are damaged and/or do not meet the conditions set out in the return policy, the company will return the purchased products to the Customer and charge them the shipping costs.
The first size change is free in Italy. Abroad, the following costs apply:
- Asia: €60
- Europe: €24
- Europe (not EU): €48
- North America: €60